TERMS AND CONDITIONS
COMMISSIONS
The studio is a bespoke art & design studio, open for woodblock carving and printing commissions, reproductions, and bespoke design projects. Please get in contact for further information and if yo0u wish to discuss the artwork.
Commissions are most welcome, please email contact@mareikebesch.com
SHIPPING
Domestic orders can take up to 5-6 business days (or longer depending on the circumstances).
International orders can take up to 5-15 business days, (or longer depending on the circumstances).
I will always aim to have things sent out as quickly as possible but occasionally, due to events/timings/number of orders, it may take a few days before parcels are shipped out. Please be patient, this business is mostly run solely by me. If for any reason there are delays in sending work out from the studio I’ll be in touch.
There might be tax or customs charges on some items shipped abroad. Please keep in mind that you may need to pay customs fees upon pick up of your parcel.
PACKAGING
As part of my commitment to the environment, your order will be sent using reused and recyclable materials wherever possible.
RETURNS AND REFUNDS
I hope that you are happy with your purchase. If you have any concerns, m0st items are eligible for a full refund if returned within 28 days. Please get in contact with me at shop@mareikebesch.com to return in their original condition, and I will be happy to assist you. A refund of any outbound delivery charges paid at the time of purchase cannot be given. Return postage charges are at your own cost and are non-refundable.
PRIVACY POLICY
Mareike Besch operates (www.mareikebesch.com), which provides information for Mareike Besch and the storefront for when items are sold online.
This page is used to inform website visitors regarding our policies, use, and disclosure of Personal Information if anyone decided to use this website. If you choose to use our service then you agree to the collection and use of information in relation to this policy. The personal information that we collect is used for providing and improving the service. We will not use or share your information with anyone as described in this privacy policy.
INFORMATION COLLECTION AND USE
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. We will never use your collected information for anything other than sending out newsletters or products if you do in fact purchase from this website.
When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:
- Billing and shipping address
- Email address
- Name
- Phone number
We share this information with WooCommerce, our online store hosting provider so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
This website is hosted by WordPress and WooCommerce, collecting personal data when you visit this website, including:
- Information about your browser, network and device
- Web pages you visited prior to coming to this website
- Your IP address
LOG DATA
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
MARKETING EMAILS
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Mailchimp, an e-comm marketing platform, so they can send these emails on our behalf.
COOKIES
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
SERVICE PROVIDERS
We may employ third-party companies and individuals due to the following reasons:
- To facilitate taking payments, collecting information for the newsletter and shipping pottery.
- To assist us in analysing how users use the website.
We want to inform our users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
SECURITY
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
LINKS TO OTHER SITES
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
CHANGES TO PRIVACY POLICY
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.